How Can We Help You?

You can submit an application here to join our facebook group & make sure to answer ALL of the questions. https://www.facebook.com/groups/chicaboovip/.       After that Register here for a FREE silver discount plan.  If you are interested in bigger discounts you can sign up for a paid membership plan, which is best if you plan on purchasing more than 3 dresses a year.  SILVER PLAN REGISTRATION

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We ship from 2 locations in Southern California, as well as Texas for some items.

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Most all orders ship in 2-3 business days from confirmation of order & payment clearance. Average transit time is generally 2-5 business days for US orders & 3-9 business days for larger orders or wood props. Business Days are Monday-Friday (excluding US Holidays).  International Orders please allow 2-12 weeks transit time once shipped. If you would like a current average shipping time for international locations outside of the USA, please email us chicabooamanda@gmail.com

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All items on the site are ready to ship, unless stated in the title or description that it is a pre-order. If it is pre-order please read the description details & lead time.

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Due to the nature of the industry, we do not accept returns at this time.  Custom orders or pre-order sales are final.  All orders purchase on sale from regular price are FINAL SALE.  If you make a mistake & order the wrong items, we will accept it back & offer STORE CREDIT via giftcard, if you contact us within 3 days of delivery.  Please note that there is a $5 restocking fee per item, and buyer is responsible for all shipping charges related to the return, this includes FREE SHIPPING paid by Chicaboo on original order. We will issue STORE CREDIT via giftcard to your account for the product (less shipping & restocking fees). We do not offer refunds.

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We can ship worldwide!  Please note that VAT & duty fees are not included in the cost.  If you get an error that we do not ship to your country shoot an email to customer service with screenshot of your cart & we will set up a custom listing. chicabooamanda@gmail.com.  If an international order has tracking & is lot in transit, we will not reship lost orders.  We will issue you a shop credit via giftcard for lost international orders minus shipping paid in the case something goes missing.  If you would like to purchase insurance for your international order, please contact us BEFORE placing an order, otherwise we are unable to insure it.

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Sorry we do not offer pick up orders at this time.

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The only way an item will match, is if it is sold as a set together, or yarn or fabric is from the same dye lot. We are happy to help you coordinate, so shoot us a message at chicabooamanda@gmail.com, and we will be happy to get you some options! Please note that for some crop tops & skirts there can be very slight color variations if the fabric is from a different dye lot.  Colors can vary due to different computer monitor outputs and photo editing.

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Due to our fulfillment center contract & processing agreements, we are unable to cancel orders placed on the weekends.  We are also unable to cancel orders once they have been sent to processing (usually within 30 minutes of being placed.)  Cancelled orders will be issued a shop credit via giftcard for the product & shipping (Less a $5 cancel fee, which is charged to us by our fulfillment center).  If you prefer a refund please note there is a 10% processing fee, due to transaction fees & merchant fees, fulfillment center fees, restocking fees that are no longer refunded to us that will be deducted from the refund. There are no cancellations on pre-orders or custom orders. Please email us if you have any questions regarding cancelling an order. chicabooamanda@gmail.com

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 Orders sent to processing soon after placement, so it is difficult to combine orders.  Occasionally we can combine orders (addition $5-10 fee) if they have NOT been packed by our fulfillment center. Sometimes the additional fee is more than the shipping, so best just to place another order, versus combine. 11.  Help I have a problem with my order!?  We are human & sometimes there can be a mistake or issue with your order. Please send an email with your problem & include your order number, name and any images or perrtanent info tp chicabooamanda@gmail.com.  We will get back to you as soon as possible & will make sure you are taken care of!  Customer service is our top priority!  Please inspect your items after delivery.  If your order is damaged or defective you must notify us within 3 days of delivery for a replacement or resolution, no exceptions.  We understand that sometimes things are overlooked & will offer partial credit for the issue if notified within 2 weeks. We will not credit or replace for items that are damaged if we are not notified within the 2 weeks from delivery.

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Please use the "Rush processing" add on at checkout to get your order shipped out the same or next business day.

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 For international orders, if item is damaged in transit, we will not replace the item, but work towards a fair solution. There is additional shipping required for international orders as we calculate the shipping once made.  Additional shipping is generally $25-35.  We do not ship Props to PO Boxes.

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Used gowns and sale items are FINAL SALE, they cannot be returned.

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Processing time:  Time taken to print,pull, pack, or make your item.

Standard Processing is 2-3 business days from order placement & payment confirmation.

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Shipping times are in ADDITION to the processing time. Please keep this in mind when ordering with a needed deadline.

US ORDERS:   Average transit time is generally 2-5 business days for US orders & 3-9 business days for larger orders or wood props. Business Days are Monday-Friday (excluding US Holidays). 

INTERNATIONAL ORDERS:  Please allow 2-12 weeks transit time once shipped. If you would like a current average shipping time for international locations outside of the USA, please email us chicabooamanda@gmail.com

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Sorry, we do not currently offer expedited shipping.  We do offer expedieted processing for a small fee, so make sure if you need something faster, to select that option at checkout.
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Due to the nature of the industry, we do not accept returns at this time.  Custom orders or pre-order sales are final.  All orders purchase on sale from regular price are FINAL SALE. We do not offer refunds.
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We do not offer exchanges at this time.  Please reach out if you have any questions about ordering.  We are happy to guide you and make suggestions!  chicabooamanda@gmail.com

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We can ship worldwide!  Please note that VAT & duty fees are not included in the cost.  If you get an error that we do not ship to your country shoot an email to customer service with screenshot of your cart & we will set up a custom listing. chicabooamanda@gmail.com.  If an international order has tracking & is lot in transit, we will not reship lost orders.  We will issue you a shop credit via giftcard for lost international orders minus shipping paid in the case something goes missing.  If you would like to purchase insurance for your international order, please contact us BEFORE placing an order, otherwise we are unable to insure it.

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Per our store policy we do not offer refunds.  We do have the capbility to issue store credit via giftcard if necessary.
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FORMS OF PAYMENT WE ACCEPT IN $USD.

PAYPAL
VISA
MASTERCARD
AMEX
DISCOVER
SHOPPAY
APPLE PAY
GOOGLE PAY
SEZZLE (Installment Plan)

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SEZZLE PAYMENT PLAN (Interest FREE!)  We pay the extra merchant rates :)

Split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.  25% of your orders total is charged at time of purchase.  Every 2 weeks after that the 25% will be charged until the balance is paid, over the 6 week period.

Need help with a question related to sezzle? Sezzle Help Page

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CHICABOO HAS OFFERED GENEROUS DISCOUNTS FOR PHOTOGRAPHERS IN EXCHANGE FOR IN USE IMAGES OF OUR PRODUCTS FOR SEVERAL YEARS.  WE HAVE BEEN IN THE PHOTOGRAPHERS PROP/APPAREL INDUSTRY SINCE 2006, BUT HAVE ESTABLISHED AND GROWN OUR MATERNITY COLLECTION OVER THE PAST 5 YEARS.  WITH THE CHANGING TIMES IN THE INDUSTRY & RAISING COSTS, WE ARE ROLLING OUT A NEW MEMBERSHIPS PROGRAM FOR PHOTOGRAPHERS, WHICH ALLOWS US TO CONTINUE TO OFFER DISCOUNTS & GROW THE BRAND WITH THE INCREASED COSTS OF DOING BUSINESS.  WE ARE SO HAPPY YOU ARE HERE & CANNOT WAIT FOR YOU TO BECOME PART OF THE CHICABOO PHOTOGRAPHER FAMILY! 


Professional Photographers can register for a FREE SILVER MEMBERSHIP, which will give you a discount on our maternity items. If you would like to register, please CLICK HERE!


If you are interested in deeper discounts & perks, you can purchase one of our Paid Memberships. Please CLICK HERE!

READ THE FINE PRINT ABOUT OUR AMAZING PHOTOGRAPHER DISCOUNTS HERE!

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CHAT IN:  If you see the chat button up on bottom right of the page, we are standing by to answer all of your questions!

EMAIL US:  We can be reached via email at chicabooamanda@gmail.com.  Please allow 24-48 business hours for a response.  If you to not get a reply in 48 hours, please feel free to send another message.  Due to the high amounts of spam, sometimes emails can be filtered out.

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Business Hours Monday-Friday 9am-2pm Pacific Standard Time

CHAT IN:  If you see the chat button up on the page, we are standing by to answer all of your questions!


EMAIL US:  We can be reached via email at chicabooamanda@gmail.com.  Please allow 24-48 business hours for a response.  If you to not get a reply in 48 hours, please feel free to send another message.  Due to the high amounts of spam, sometimes emails can be filtered out.


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