Chicaboo Frequently Asked Questions
We typically ship from sunny Carlsbad & aim to get your order to you as quickly as possible. Below are the details:
US Orders
- Standard Processing and Shipping:
- Orders ship within 2-3 business days after confirmation and payment clearance. Once shipped, delivery typically takes 2-5 business days for orders under 4 pounds or fewer than 3 dresses.
- Larger Orders: Orders weighing over 4 pounds or containing 3 or more dresses may take 3-9 business days for delivery due to handling and carrier timeframes.
- Rush Processing: If you need your order processed faster, we offer RUSH PROCESSING, ensuring your order is picked, packed, and shipped within 24 business hours. Please note: Rush Processing does not reduce transit time.
International Orders
- Orders typically take 2-4 weeks to arrive after shipment, depending on the destination.
- For current average shipping times to specific international locations, email us at chicabooamanda@gmail.com for assistance.
Business Days
Business days are Monday–Friday, excluding US holidays.
Please track your order at our Tracking page https://17track.net/en
Yes, we ship internationally! Please review the details below for information about international shipping:
Canada Orders
- We almost always upgrade Canadian shipments to FedEx or Global Post Plus (orders over 1 pound) and cover the customs fees/duties for you.
Other Countries Outside the US and Canada
- VAT and Duty Fees: These fees are not included in the cost of your order. You will be responsible for paying any applicable taxes or duties upon delivery.
- Shipping Availability: If you encounter an error stating we do not ship to your country, please email us at chicabooamanda@gmail.com with a screenshot of your cart. We will work with you to set up a custom listing.
Lost International Orders
- For international orders with tracking that are lost in transit, we are unable to reship the items. Instead, we will issue a shop credit via gift card for the order total minus the original shipping cost & fees paid.
- If you would like to purchase insurance for your international order, please contact us before placing your order so we can arrange this for you. Without insurance, we cannot guarantee coverage for lost shipments.
We understand that plans can change, and we will do our best to accommodate your cancellation request. Please review the details below:
Order Cancellation Guidelines:
- Weekend Orders: Orders placed on weekends cannot be canceled due to our fulfillment center contract and processing agreements.
- Orders in Processing: Once an order has entered processing (usually within 15 minutes of being placed), it cannot be canceled.
Cancellation Fees:
- Shop Credit Option: Cancelled orders are eligible for a shop credit via gift card for the full product and shipping amount, minus a $5 cancellation fee (charged by our fulfillment center).
- Refund Option: If you prefer a refund to your original payment method, a 10% processing fee will be deducted to cover transaction, merchant, fulfillment center, and restocking fees.
Pre-Orders and Custom Orders:
- No Cancellations Allowed: Pre-orders and custom orders cannot be canceled once placed.
How to Request a Cancellation:
- Send us a CHAT message with your order number as soon as possible to submit your cancellation request.
Yes, we offer Rush Processing to expedite the preparation of your order. Please see the details below:
Rush Processing:
- Add the Rush Processing option at checkout to ensure your order ships out the same or next business day (Monday–Friday, excluding holidays).
- Please note: Rush Processing speeds up handling time but does not affect the transit time for shipping. Rush processing is NOT faster shipping.
Expedited Shipping:
- We do not offer expedited shipping options at checkout.
- If you need expedited shipping, please contact us via CHAT before placing your order to see if we can accommodate your request.
Do you offer pickup orders?
Yes, we may be able to accommodate pickup orders upon request. Please review the details. Pickup is located in Carlsbad, California.
How to Request a Pickup Order:
- Before placing an order, send us a CHAT message to confirm if a pickup request can be accommodated.
- If approved, we will create a custom invoice for you.
Pickup Order Fees:
- A flat $5 processing fee applies to all pickup orders.
- Shipping charges will be waived for pickup orders.
We understand how frustrating it can be not to receive your order. Please follow these steps to resolve the issue:
1.Track Your Order:
- Use the tracking number provided to check the current status of your shipment.
- If you need help with tracking, send us a chat message, and we’ll investigate further.
2. If Your Tracking Shows "Delivered":
- Contact the carrier directly as soon as possible.
- Carriers can provide additional details, such as delivery confirmation and geotag coordinates, which may help locate your package.
3.Still Need Assistance?
- If you’re unable to resolve the issue with the carrier, reach out to us via chat or email at chicabooamanda@gmail.com, and we’ll do our best to help.
Due to the nature of our industry, we are unable to accept exchanges or returns under most circumstances. Please review our policy below:
General Policy:
- We do not accept exchanges or returns for regular orders.
- All custom orders, pre-orders, and items purchased on sale (from the regular price) are FINAL SALE.
If You Ordered the Wrong Items:
- If you realize you made a mistake, contact us within 3 days of delivery confirmation to arrange a return for STORE CREDIT via gift card.
- Returns are subject to a $5 restocking fee per item.
- Shipping Charges: The buyer is responsible for all return shipping costs, including any free shipping initially covered by Chicaboo on the original order.
- Refunds and Store Credit:
- We do not offer refunds.
- STORE CREDIT will be issued via gift card for the product total (less any restocking fees and original shipping costs). Store Credit will never expire and can be used sitewide.
We’re committed to ensuring you receive exactly what you ordered in perfect condition. If there’s an issue, here’s what to do:
- Reporting a Wrong or Damaged Item:
- Contact us via CHAT within 5 days of confirmed delivery.
- Include your order number and clear photos of the item and packaging to help us resolve the issue promptly.
- For Damaged Items:
- Do not wear the item if it is damaged.
- Once the item has been worn, it will no longer qualify for a return or exchange or credit.
We offer special pricing for professional photographers through our FREE Silver Membership program. Here’s how to access it:
- Sign Up:
- Register for our Silver Membership by clicking the link here.
- Membership Benefits:
- In exchange for registering, you’ll be asked to provide images featuring our products and tag us on social media.
- Get Your Discount:
- Once registered, you’ll have access to exclusive photographer pricing for your orders.
We protect the intellectual property of our products and do not authorize the use of our designs for creating or distributing new products or templates in any form, either printed or digital (e.g., digital backdrops for compositing, etc.).
Usage Restrictions:
- Our products cannot be used to create, make, or distribute any designs, templates, or digital content.
Questions or Clarifications:
- If you have any questions or need clarification about this policy, please feel free to email us. chicabooamanda@gmail.com
CHAT IN:
If the chat button is visible in the bottom-right corner of the page, our team is available and ready to assist you!
EMAIL US:
You can reach us via email at chicabooamanda@gmail.com. We aim to respond within 24-48 business hours.
- If you do not receive a reply within 48 hours, please send a follow-up message.
- Due to high spam volume, some emails may be filtered out, so we recommend checking your spam folder as well.
PHONE NUMBER:
Give us a call at 657-333-CHIC.
ADDRESS:
7040 Avenida Encinas, Ste 104-526
Carlsbad, CA 92011
Our business hours are Monday through Friday, 9:00 AM to 2:00 PM Pacific Standard Time (PST). We are closed on most holidays.
